Keeping our clients happy is extremely important to us.
At a corporate level we like to make sure employers are provided with all the support they need to run a successful car salary packaging program, easily and efficiently.
Here’s what they’ve been saying about us recently.
"What makes Autopia stand out is that they combine both effective execution of the basics (administration, paperwork etc) with an outstanding customer experience, through a passion for helping people get into the right car for them. It’s rare to find a company that excels at both simultaneously. In my experience, the folk at Autopia are people who you can trust to deal with your employees and who will make your organisation a better place to work. We work with literally hundreds of corporations on their employee reward information and advice needs. Feedback I get frequently is of the difficulties firms have in their relationship with their car leasing partners. Autopia is in my experience the premier provider in it's space. I have personally been through the full cycle of services; signing up as an employer, personal vehicle selection and leasing, accident management (a really pleasant surprise this one), vehicle disposal and renewal. Every step of the way was smooth, professional and knowledgeable, contributing to a great customer experience. It’s something the team should be very proud of."
Hewitt: Jairus Ashworth, Manager, Rewards Consulting
I would rate Autopia’s services as best in class – from both the business and employee perspective. Personally I have dealt with a number of leasing/salary packaging providers and Autopia clearly stands out. Companies like ResMed need to be efficient in managing their business and in turn the benefits offered to employees – Autopia makes this possible when it comes to motor vehicle leasing. Often employees who are dissatisfied with salary packaging don’t fully understand the budgeting, FBT and end of lease issues which can result in dissatisfaction – the Autopia consultants ensure that employees are fully informed and don’t find unexpected surprises down the track! Employees see the value in the investment of their time on the initial consultation. Salary packaging is essential for businesses to offer in order to be an "employer of choice". Excluding the not-for-profit organisations, there are now very limited major packaging options left, except for motor vehicles and superannuation. Companies need to carefully choose a provider that can consistently offer high levels of personal service, value for employees and minimal administration for the business. Autopia delivers that. Even when an issue arises, Autopia is quick to respond and resolve the issue. They are able to adapt and be on the front foot. It’s important to be scalable to grow successfully and still maintain core values and service delivery!"
ResMed: Robert Zalud, Director Asia Pacific Tax
"Excellent. The feedback from our employees has been very positive with many employees recommending the service to their colleagues and many singling out individual vehicle benefits specialists for praise which is great to see. From an employer perspective, Autopia have streamlined the administrative aspects of the salary packaging process and continue to work with Medtronic to improve their service offering."
Medtronic: Sandy Soh, Total Rewards Leader (Asia)
"We changed from our previous supplier to Autopia because our guys were getting so frustrated with the process taking too long. I regularly got feedback that employees didn’t know where they were up to in the process, that there were too many forms to fill out and that they never got to speak to the same person twice. Our previous supplier seemed to have a real problem with their own employee turnover. Autopia seem to make the whole process quick and easy for employees. Part of the success has been that our employees get to deal with one designated point of contact for all types of enquiries over the course of the lease. And because a lot of our guys are on a fly in, fly out basis, it is critical that they can speak to someone who knows their situation and is available when needed."
Ausdrill: Michael Bennet, HR Manager
"Prior to engaging Autopia a lot of time was spent by our finance department explaining salary packaging options to employees as well as administering the program. It is important to consider how salary packaging will impact the payroll process and be interfaced to weekly and monthly pay runs. The quality of information provided by Autopia in this regard is excellent and easy to follow. Autopia set themselves apart from many of our other suppliers in their availability, the skill they bring to their service and their follow up from start to finish. I constantly receive great feedback from our employees."
Sony DADC: Matthew McQuade, Director of Finance and Administration
"A++. They are experienced and take an interest in their customers, they constantly ‘go the extra mile’ to meet customer needs to the very detail, they are not satisfied until the car is delivered and the necessary paperwork is done and the customer expectations are met. They are a friendly and professional consultative business partner you can take seriously. They do what they say they will do."
Infor: Pat De Gori , Regional Human Resources Manager
"We are in the business of providing the best service and being number one at everything we do, so our employees also expect that from our external suppliers. Buying a motor vehicle is a very complex and expensive process and I need to ensure that the employees at APM fully understand this commitment and cost. I consider the initial information provided and the ongoing support as one of the best I have seen. There are no complaints from employees about their calls or emails not being returned or difficult issues being resolved. I need to know that our employees are satisfied with the service. I need to ensure that we are provided with regular reports both for employees to manage their costs and for APM to manage from a payroll and finance perspective. It is great that it is Autopia who contact me on a regular basis to check how things are going and to review any issues before they escalate. I have not had a single employee complaint since we moved to Autopia!"
Advanced Personnel Management: Karen Brown, National Human Resources Manager
Or, just give us a call and find out for yourself.